Our RIIO-T3
Business PlanOur Business Plan will deliver a transformation of our network, nearly doubling the amount of power we can transfer across the country, and providing twice as many customer connections as in the last five years.
Explore the planHigh quality of service
The headline investment in this area – 1 per cent of the total – does not represent the scale of our ambition. Delivering a high quality of service is integrated across everything we do.
More organisations than ever before are applying to connect to our network. We need to manage this growing volume and complexity of interactions to ensure all customers and stakeholders receive the best possible experience throughout the process, with their needs consistently captured and addressed throughout.
We are committed to making a positive contribution to the communities that host our infrastructure. We understand some consumers are struggling to pay their energy bills. As a national provider in the energy sector, our biggest contribution to supporting consumers in vulnerable situations will come through community level action and partnerships.
We engage with communities to take account of their requirements and preferences in how we design our infrastructure. This is more than just the right thing to do. Maintaining public acceptability for the expansion of the electricity system and securing the required planning consents is one of the biggest delivery risks we are managing.
We are committing to developing and adopting innovative technologies to improve the service we deliver and reduce the overall costs of the electricity system. We will embed the technologies we pioneered in RIIO-T2, which will enable us to increase network capacity, reduce constraint costs, more quickly resolve SF6 leaks and protect the environment. We will fund 10 per cent of our innovation funding ourselves.
We will cover the following topics:
4.1 Improving the experience for our customers connecting to our network
4.2 Making a positive contribution to our communities and supporting consumers in vulnerable situations
4.3 Mitigating the visual impacts of our network
4.4 Investing in and deploying innovation
